Privacy Policy
Last Updated:
ESA Right Away ("Company," "we," "us," or "our") cares about your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Health Information Notice: Our services involve health-related information. We take extra care to protect this sensitive data and follow applicable privacy laws.
1. Information We Collect
1.1 Information You Give Us
When you use our services, you may give us:
- Basic Info: Name, date of birth, email, phone number, address
- Housing Info: Your current address and landlord details
- Pet Info: Type of animal, name, breed
- Payment Info: Credit card details (processed securely by our payment partner)
1.2 Health Information
For the ESA evaluation, we collect health information such as:
- Your mental health history
- Current symptoms
- How an ESA may help you
- Notes from your evaluation
Protected Health Information: Health data from evaluations is kept private. Only the provider doing your evaluation can see it. We store this data securely.
1.3 Information We Collect Automatically
When you visit our website, we may collect:
- Device Info: Browser type, operating system
- Usage Info: Pages you visit, time spent on site
- Location: General location based on your IP address (city/state level)
2. How We Use Your Information
2.1 To Provide Our Services
- Process your ESA letter request
- Connect you with a licensed provider
- Send you your ESA letter if approved
- Process your payment
- Contact you about your request
2.2 To Run Our Business
- Make our website better
- Keep our services secure
- Follow the law
2.3 To Stay in Touch
- Send updates about your request
- Answer your questions
- Send helpful information (you can opt out)
3. How We Share Your Information
3.1 With Service Partners
We share info with others who help us provide services:
- Licensed Providers: The provider doing your evaluation sees your health info
- Partner Clinics: Local clinics that handle evaluations
- Payment Processors: To handle your payment securely
- Cloud Services: To store data safely
3.2 When Required by Law
We may share info if required by:
- Court orders or legal process
- Law enforcement requests
- To protect safety
3.3 Business Changes
If our business is sold or merged, your info may transfer to the new owner.
We Do NOT:
- Sell your personal information
- Share your health info with landlords (unless you ask us to)
- Use your health info for marketing
4. How We Protect Your Information
We use strong security measures:
- Encryption for data sent over the internet
- Secure storage for sensitive data
- Limited access (only staff who need it)
- Regular security checks
5. How Long We Keep Your Information
| Type of Data | How Long We Keep It |
|---|---|
| Contact Info | 3 years after last contact |
| Health Records | 7 years (as required by law) |
| ESA Letters | 7 years |
| Payment Records | 7 years (for taxes) |
6. Your Rights and Choices
6.1 You Can Ask For
- A copy of your information
- Corrections to wrong information
- Deletion of your information (with some limits)
- A copy of your ESA letter
6.2 Marketing Emails
You can opt out of marketing emails anytime by clicking "unsubscribe" at the bottom of the email.
6.3 Cookies
You can set your browser to block cookies, but some parts of our site may not work as well.
7. State-Specific Rights
7.1 California Residents
Under California law (CCPA/CPRA), you have extra rights:
- Know what info we collect
- Delete your info
- Opt out of data sales (we don't sell data)
- Equal service even if you use these rights
7.2 Other States
Other states like Virginia, Colorado, and Connecticut have similar laws. Contact us to use your rights.
8. Children's Privacy
Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn we have info from a child, we will delete it.
9. Cookies and Tracking
9.1 Types of Cookies
- Essential Cookies: Make the website work
- Analytics Cookies: Help us see how people use our site
- Preference Cookies: Remember your settings
9.2 Third-Party Services
We use services that may set cookies:
- Google Analytics (website stats)
- Payment processors
10. Changes to This Policy
We may update this policy from time to time. When we do:
- We will post the new policy here
- We will update the date at the top
- For big changes, we may email you
11. Contact Us
Questions about this Privacy Policy? Contact us:
ESA Right Away
Email: [email protected]
We will respond within 30 days.
Complaints: If you think your privacy rights were violated, you can also file a complaint with your state attorney general or other authorities.